How it works: the laundry and dry cleaning

THE SERVICE

The customer to order the service online must select his city or area from the menu above "City".

2.        Preparing orders pickup  from customers.

3.        Orders pickup from customers.

4.        Delivering orders to the laundry drycleaning.

5.        Washing, ironing and packing orders.

6.        Preparing and redelivering orders to the affiliate.

7.        Picking up orders from the laundry.

8.        Delivery orders to customers.

9.        Affiliate’s invoicing and payment from customers.

10.     Laundry’s invoicing and payment from the affiliate.

11.     Controls from the affiliate and quality of the service.

12.     Laundry’s price list.

The affiliate in order to offer the laundry and drycleaning service through the website in his area, has to identify a laundry dry cleaning willing to do the job on behalf of the affiliate whilst respecting  the below mentioned characteristics.

The affiliate and the laundry drycleaning have to underwrite an agreement of collaboration that comprises a signature on every page of this document to confirm its reading and a signature on the price list the laundry will apply to the affiliate. Documents must be dated, in copy to the parties, one copy to Lavanet.

The laundry drycleaning must know the service level promised by Lavanet to its customers and ensures its respect, for its part of the job.

The laundry drycleaning in order to supply the service, declares that:

1) It  complies with established laws and regulations.

2) It has the authorizations to wash and dryclean garments.

3) It has a minimum experience of five years in the sector.

4) It operates with personel competent with the use of the washing machinery.

5) It uses industrial machinery which complies with the current laws.

6) It uses detergents bleach softeners and stain removals of top quality

7) It grants the service, including pick up and delivery of garments, all working days of the year. From Monday to Friday from 09:00 to 19:00 hrs Saturday from 09:00 to 13:00 unless agreed otherwise.

8) It has an insurnce coverage for loss or damage of garments not inferior to £ 500,00 for every single garment, will deliver copy of such coverage to the affiliate and to Lavanet.

9) It does not have ongoing legal disputes with suppliers which may cause the closure of the activity, with ensuing block of the affiliate’s garments.

The laundry must have the following materials:

A green folder to file the deliverd orders to be invoiced to the affiliate.

PROGRAMMING OPERATING ACTIVITIES

1.   RECEIVING CUSTOMERS ORDERS

The affiliate will receive customers orders from the website dedicated to their area via email or the administration website.

In addition daily and automatically the administration website will send the affiliate an email with the summary of orders to pickup and an email with the orders to deliver.

2.   PRAPARING ORDER PICKUP FROM CUSTOMERS

The affiliate prints every order in four copies:

(1 as receipt for the customer, 2 in the laundry bag, 1 for the affiliate)

The affiliate organises the pickup of garments from customers based on time and areas.

The affiliate must respect time of pickup from customers.

3.   ORDERS PICKUP FROM CUSTOMERS

1) The affiliate must count garments with the customer , individually put into the laundry bag, whilst checking the order for the description and quantity.

2) Differences to be noted immediately on the four copies of the order.

3) In those case where by customer request we do a pickup without counting  the garments, any discrepancies will be responsibility of the custome, not of the affiliate. On the order one must write “not counted” and when at the laundry premises one must immediately count and complete the order to be sent to the customer.

4) If the affiliate receives payment whilst at the customer’s premises he must write paid…….£…….mode…….

5) Fills up “date” and “time” of actual pickup

6) Asks the customer to sign for accomplished pickup

7) Gives to the customer a copy of the order signed by him with any corrections.

8) Inserts two copies of the order in the laundry bag for the laundry

9) Writes on each laundry bag the order number.

4.   DELIVERING ORDERS TO THE LAUNDRY

The affiliate will deliver the laundry bags for washing to the laundry, with two copies of the order in the customers’  laundry bag.

The laundry,  in presence of the affiliate and at the time of receiving the order has the duty to:

1.    Check the order and any customer’s notes

2.    Count the garments for each order and declare any differences to the affiliate with note on the order.

3.    Check for each garment if any satins or damages, and show them to the affiliate, with note on the order.

4.    Label each garment to ensure the full traceability to the order number generated by the website, by using the system already used by the laundry.

5.    File the order in the red file containing orders to process, to ensure respect of the scheduled delivery date.

5.   WASHING IRONING AND PACKING OF ORDERS

The process typiccaly implies the following steps:

1.    Stain check, stain removal, pre-washing

5.    Packaging and recomposition of original order.

1.    The laundry for each garment applies the instructions contained in the label. If no label is available or if in doubt, before carrying out the washing the laundry must ask the affiliate a written authorization from the customer.

2.    Carries out the washing using top quality detergents.

3.    Packs the garments hanging individually in plastic bags and applies on the external side a label referring to the order number.

4.    Packs the folded garments in the plastic bag ensuring it adheres to the garment in order to avoid free movement and applies a label reffering to the order number.

6..    PREPARING AND DELIVERING ORDERS TO THE AFFILIATE

            The laundry whils packing the garments marks every line of the order

2.    Writes on the order the number of folded and hanging packages.

3.    Assembles the packed orders per day of delivery.

4.    Staples the copy of the order on the package to be delivered to the affiliate.

5.    Keeps one copy of the order to invoice the affiliate.

7.        PICKUP ORDERS FROM LAUNDRY

1) The laundry ensures orders are ready for redelivery to the affiliate on the day indicated on the order, or the previous day for deliveries the morning after.

2) The affiliate uses his copy of the order to request the pickup

3) The affiliate checks the correspondence of the order number with the order on the package.

4) The affiliate checks the garments contained in the package correspond to the order.

5) The affiliate signs and dates for receipt a copy of the order in hands of the laundry.

6) The laundry signs and dates for delivery a copy of the order in hands of affiliate.

7) The laundry files its copy of the order in the grren folder for the invoicing.

1) The affiliate delivers the garments to the customers at the scheduled time, ask the customer to check the quantity, condition of the delivered items.

2) The affiliate asks the customer to sign his copy of the order, as confirmation of the delivery without missing items or apparent damages, for his file.

3) If the customer has not yet paid, the affiliate must ask for payment, unless agreed otherwise.

9.  AFFILIATES INVOICING AND PAYMENT FROM CUSTOMERS

Invoices are sent to customers via email at the time of delivery or in any case during the same day of delivery. Invoices are sent through access to the administration website.

Customers that have already paid appear on the administration website as paid “££”

Customers who have selected other modes of payment must pay during  the delivery. Wheter it is check cash or pos, the amount must be filed in a separate envelope and write on its external side the order number, to allow at the end of the day to account for the payment received for that order.

10. LAUNDRY INVOICING AND PAYMENT FROM THE AFFILIATE

The affiliate and the laundry must agree between themselves the modes of invoicing and payment.

We may suggest the following:

At first invoicing and payment should be on daily basis, for every processed order, then on weekly basis.

Every invoice of the laundry must include the order numbers to which it is referring.

Alternatively the laundry must staple a copy of the orders included in the invoice.

11 CHECKS FROM THE AFFILIATE OR LAVANET

The affiliate reserves the right to carry out checks at the laundry’s premises to verify the degree of respect of the rules defined in this document, and evaluate potential improvements.

Following the check the affiliate will write a report referred to the potential improvements. The laundry  commits to evaluate its contents and agrees to evaluate with the affiliate the actions to improvement within a deadline based on the importance of what emerged.